Your inquiry information
When you contact Pine & Shine, we may receive your name, chosen contact details, property town, service needs and preferred timing. Approximate property size is optional on the short inquiry form. You do not need to upload photographs to make an initial inquiry.
How we use it
We use inquiry details to respond, assess availability and scope, discuss pricing and arrange agreed work. If more information is needed, Brandy may request a detailed intake, photographs or a walkthrough.
Promotional messages
Promotional sign-up is not currently set up. The website inquiry form is for service inquiries; submitting it does not subscribe you to promotional emails or texts. If we introduce promotional messages, we will provide a separate sign-up and a way to unsubscribe before enabling them.
Where inquiries go
Brandy reviews your inquiry and keeps the information needed to respond and arrange your service. When you use our online inquiry form, your response is collected through Google Forms and stored in Google Sheets. You can also contact us by email, phone or text.
Access and sharing
Brandy currently handles access to customer inquiries and records. We do not sell, rent or trade your personal information. Information is shared with outside providers only when required for the agreed job. Property addresses may be shared with vendors as necessary to perform the contracted work. Customer contact details are not otherwise shared with outside providers.
How long we keep information
- Unbooked inquiries: 30 days after the last contact, unless you ask us to follow up later.
- Routine job photographs: one year after the job, unless needed for an unresolved concern or claim.
- Customer contact details and service preferences: while we serve you, with a deletion review one year after the last service.
- Quotes, approved scopes, agreements, invoices, payment records and important job communications: seven years after the job closes or final payment, whichever is later.
- Door codes, lockbox codes and access instructions: removed promptly when access is no longer needed.
- Complaints, damage and insurance claims: deletion is paused until the matter is resolved and the insurer’s retention requirements are confirmed.
- Photographs approved for marketing: stored separately with the permission record and reviewed periodically.
Records may be kept longer where required by applicable obligations or an unresolved matter.
Website and form providers
Our website uses Super and Notion. The short inquiry form uses Google Forms and Google Sheets to collect and store responses. These services process information as part of providing their services. Contacting us by email, phone or text also uses the relevant communication providers.
Permission for public photographs
We ask for written permission to use selected job photographs publicly, with separate choices for our website and social media. Declining does not affect your service. You may contact Brandy to stop future use. We will remove the approved photographs from Pine & Shine’s website and social posts where we control them. We cannot control copies others have already shared.
Questions about your information
Contact hello@pineandshineco.com or call (207) 713-7315 to ask about information you have provided or request a correction or deletion. Brandy will review the request and explain what can be done.