Planning the work
An inquiry starts a conversation; it does not confirm a booking. We review the property, condition, access, timing and tasks before agreeing on the scope and price. Photographs or a walkthrough may be needed before final pricing.
What is included
Your agreed scope identifies the cleaning and any additional property support. Carpet cleaning and wall washing can be extras. Trash removal and light hauling can be arranged. Property support and coordination can be booked separately.
Changes and additional costs
If something changes the work, Brandy will explain it and obtain your approval before adding tasks or costs. Cleaning, coordination and outside-vendor costs are identified separately where applicable.
Payment
Payment is due at the time of service unless other arrangements have been agreed.
Deposits are determined job by job; larger jobs generally require a deposit. Any required deposit amount, due date, treatment toward the balance and cancellation/refund terms will be stated in the job’s written agreement before booking.
Cancellations
Cancellations made less than 24 hours before the scheduled service start time incur a $50 cancellation fee.
Supplies and insurance
Pine & Shine provides cleaning supplies and equipment and is fully insured.
Reporting a concern
Please report a cleaning problem within 24 hours of service completion. We will return to correct an issue with the agreed cleaning within 48 hours after you report it. Return access will need to be arranged with Brandy.
Access and preparation
We agree on access and timing before starting. Tell Brandy about access limitations, known hazards or property conditions that may affect the work so these can be discussed beforehand.
No access
If we cannot access the property at the agreed service time because the arranged access is unavailable, a $50 no-access fee applies. Contact Brandy promptly if access arrangements change.
Accidental damage
If Pine & Shine accidentally damages something while carrying out the work, we will contact you promptly and act immediately to arrange repair or replacement.
Airbnb care and guest supplies
Laundry, linen resets, checks and restocking follow an agreed checklist. Guest supplies may be purchased with host approval and reimbursement. Guest messaging, bookings and calendar management stay with the host.
Property support and outside providers
Light maintenance is limited to agreed tasks within Pine & Shine’s scope. Vendor access, scheduling and progress checks are agreed separately. You approve outside work and costs; another provider’s results or timelines are not guaranteed by Pine & Shine.
Specialty cleaning
Heavier cleaning is assessed before acceptance. Odor results vary and complete removal is not guaranteed. Hazardous-material or mold remediation, trade repairs and full disaster restoration require appropriate specialists.
Questions or changes
Contact Brandy at hello@pineandshineco.com or (207) 713-7315 about scheduling, changes or concerns.